In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 9011422539. Call Timings:- 9:30 AM to 7 PM

We regret the inconvenience caused. Please send us a mail on sales@credentialsautomation.com with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

Your online transaction on Credentials is secure with the highest levels of transaction security currently available on the Internet. Credentials uses PayU as a payment gateway to protect your card information while securely transmitting it to the respective banks for payment processing.

o pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

1) Debit/Credit Cards/Net banking of all major banks 2) NEFT/RTGS

It takes 7-10 working days for the money to be credited to your account.

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

1) Bank Name 2) Account Number 3) Account Holder’s name 4) IFSC code 5) Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details. Damaged products are returned to our warehouse and has been quality checked.

If you have received a mail/message from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

1) Return request is made outside the specified time frame of 7 days as specified above. 2) In case where price tags, labels, original packing, freebies and accessories, box are missing. 3) If the Product is damaged by the customer, in any manner as may be determined by Moglix at its sole discretion. 4) If Product has been used by the customer. 5) If Product sold as combo/sets cannot be returned as individual Product.

1) In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount. 2) For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer. 3) The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.

1) For Products purchased on Credentials, in the event the customer has any concern with the Product, the customer shall raise Return/Exchange request within 7 days of product delivery. In case product is damaged or wrong item has been sent, raise the request within 48 hours of product Delivery. 2) Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue. 3) Customer must share photographs (Exterior image of the box from all sides, Interior image with packaging, damaged product image, image of the shipping label) with Customer care team in case of damaged or wrong product (Videography will be highly appreciated) within 48 hours of delivery. 4) In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product. 5) In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement. 6) All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact. 7) Credentials shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

1) Its “No longer needed”. 2) Customer tried to handle the industrial product and unable to use it which promotes any tear/damage. 3) Made to Product(on demand) will not be returned.

1) Product is used/altered/poor in quality/Defective product. 2) Physical / in-transit damage to the product. 3) Branded product received seal opened. 4) Empty packet/some items or accessories are missing. 5) Significant difference found in Credentials website as comparison to product 6) Wrong item sent.

We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you! The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

Credentials believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this by calling +91 9011422539 . We will look at it immediately and get back to you.

or a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below: 1) Net Banking 5-7 business days 2) Debit Card 5-7 business days 3) Credit Card 7-21 business days

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on +91 9011422539. Call Timings:- 9:30 AM to 7 PM

Unfortunately no, however you can simply place another order.

Yes we accept bulk orders, please place an order and we will call you on the number provided by you.

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date.

Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

Yes. We do take orders over phone. You may contact us on +91 9011422539 to book your order.. Call Timings:- 9:30 AM to 7 PM

You receive a confirmation call for your order to verify if there isn't any change with your order.

Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. Please note tracking information may not be available for all carriers.

1) Stock availability 2) Size of the order 3) Shipping Address 4) size of the product 5) Make to Order products

Standard delivery time is 2-4 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order

Once your Order is successfully placed, you will receive a confirmation over email and text message from credentialsautomation.com. This mail will have all the details related to your order.

Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 10 days for delivery.

Just select the items you want to shop. Enter your shipping address. Enter your payment information and you are home. If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91 9011422539